Privacy Policy — Veenstra Painting

Effective Date: September 15, 2026

Veenstra Painting ("we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, and the choices you have.

This is a standard website compliance document. It is not a substitute for legal advice specific to your business, and Veenstra Painting should have it reviewed by legal counsel before relying on it.

1. Information We Collect

Personal Information. When you contact us, request an estimate, or fill out a form on our website, we may collect your name, email address, phone number, mailing or project address, and, if applicable, payment information.

Non-Personal Information. We may automatically collect certain information when you visit our website, including your IP address, browser type, device information, and general usage patterns, often through cookies (see Section 6).

Customer Communication. We keep records of inquiries, service requests, appointment details, and service history in order to serve you and follow up appropriately.

If you opt in to receive SMS or email communications from us, we maintain a timestamped record of that consent.

2. How We Use Your Information

We use the information we collect to:

  • Provide and improve our painting, drywall, and related services
  • Process estimates, invoices, and payments
  • Communicate with you about inquiries, appointments, and, with your consent, promotions
  • Maintain and improve our website's functionality and user experience
  • Protect against fraud and unauthorized activity
  • Maintain records of your communication preferences and consent

3. SMS Messaging & Compliance

If you provide your phone number and opt in to receive text messages from Veenstra Painting, you may receive messages related to:

  • Appointment and walk-through confirmations
  • Scheduling reminders and updates
  • Customer support and service-related communication

Opt-In & Consent. You will only receive text messages from us if you have explicitly opted in through a web form or other consent mechanism. We maintain timestamped records of all opt-in actions and comply with the Telephone Consumer Protection Act (TCPA) and all other applicable laws.

Cancellation. You may cancel SMS communication at any time by replying STOP to any message. You will receive a one-time confirmation text, and no further messages will be sent unless you opt in again.

Support. Reply HELP for assistance, or contact us using the information in Section 10.

Carrier Disclaimer. Standard message and data rates may apply. Carriers are not liable for delayed or undelivered messages. Supported carriers include AT&T, Verizon, T-Mobile, and most regional carriers.

Message Frequency. Message frequency varies based on your interactions with us. We do not send promotional SMS content without your specific consent.

Age Restriction. You must be 18 years or older to participate in our SMS program.

Data Protection. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information may be shared with subcontractors who provide support services, such as customer service, on our behalf. All other categories of information exclude text messaging originator opt-in data and consent, and this information will not be shared with any third parties.

Veenstra Painting does not share your opt-in information, including your phone number and consent records, with any affiliates or third parties for marketing, promotional, or any other purpose unrelated to providing our direct services. All text messaging originator opt-in data is kept strictly confidential.

4. Information Sharing & Disclosure

We do not sell, rent, or trade your personal information.

We may share information with:

  • Service providers who help us operate, such as payment processors, scheduling software, and SMS delivery platforms
  • Legal authorities, when required to comply with the law, a court order, or a governmental request
  • A successor business, in the event of a merger, acquisition, or sale of business assets

Text messaging originator opt-in data and consent records are excluded from all of the above categories and will not be shared with any third party, other than the aggregators and providers who help us deliver text messages.

5. Data Security

We take reasonable steps to protect your information, including:

  • Encrypting sensitive data in transit and at rest where applicable
  • Maintaining secure access controls and authentication for our systems
  • Periodically assessing our security practices
  • Following breach notification protocols if a security incident occurs

No method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Cookies & Tracking Technologies

Our website may use cookies and similar technologies to:

  • Analyze site traffic and visitor behavior
  • Remember your preferences
  • Improve website functionality
  • Measure how effectively our site serves visitors

You can control or disable cookies through your browser settings. Doing so may affect how parts of our website function.

7. Your Rights & Choices

You have the right to:

  • Access, update, or request deletion of your personal information
  • Opt out of marketing emails at any time using the unsubscribe link
  • Opt out of SMS messages at any time by replying STOP
  • Request information about how your data is processed
  • Withdraw consent for future communications

To exercise any of these rights, contact us using the information in Section 10.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. This Privacy Policy applies only to information collected directly by Veenstra Painting.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The most current version will always be available on our website. If we make significant changes, we will notify you through our website or by email.

10. Contact Us

If you have questions about this Privacy Policy or how we handle your information, contact us:

Veenstra Painting

Phone: (641) 230-0388

Email: Office@veenstrapainting.com

Website: veenstrapainting.com

Address: Pella, Iowa

By using our website and services, you consent to this Privacy Policy.